Refund Policy

Refund & Cancellation Policy

Last Updated: December 13, 2025

At ShareCar ("we," "us," or "our"), operated by Techtenstein Services Pvt Ltd, we strive to ensure fair and transparent handling of ride cancellations. This policy outlines the circumstances under which refunds are granted to Passengers and compensation is provided to Drivers.

Important: ShareCar is a platform connecting users. We hold funds in escrow until the ride is completed. Refunds are processed based on the timing of cancellation and the party responsible for the cancellation.

1. Cancellation by the Passenger

If you book a ride and need to cancel, your refund depends on when you cancel relative to the scheduled departure time.

Time of Cancellation Passenger Refund Driver Compensation
More than 24 hours before departure 100% Refund None
24 hours to 1 hour before departure 50% Refund 50% of Booking Cost
Less than 1 hour or No-Show 0% Refund 100% of Booking Cost

*Note: The ShareCar Service Fee (booking fee) is non-refundable if the cancellation is made by the Passenger, as it covers platform maintenance costs.

2. Cancellation by the Driver

We understand that plans change. However, drivers are expected to be reliable.

  • If a Driver cancels a trip at any time, the Passenger will receive a 100% Full Refund (including the Service Fee).
  • Drivers who cancel frequently or at the last minute may face penalties, including temporary suspension or permanent banning from the ShareCar platform.

3. No-Show Policy

3.1 Passenger No-Show

If a Passenger does not arrive at the pickup point within 10 minutes of the scheduled time, the Driver may cancel the booking. In this case, the Passenger is not entitled to a refund, and the Driver receives the full contribution.

3.2 Driver No-Show

If the Driver does not arrive within 15 minutes of the scheduled time, the Passenger must contact us immediately via the "Report Issue" button in the app. Upon verification, the Passenger will receive a Full Refund.

4. Special Circumstances (Force Majeure)

Exceptions: In cases of unforeseen events such as severe weather (floods/storms), national strikes, or civil unrest, ShareCar reserves the right to override standard cancellation policies and issue full refunds to ensure fairness for both parties.

5. Processing of Refunds

Timeline: Once a refund is approved, it is automatically initiated to your Original Payment Method (Credit Card, PayPal, or Apple Pay). Please allow 5-10 business days for the amount to reflect in your bank account, depending on your financial institution.

ShareCar is not responsible for delays caused by the banking system once the refund has been successfully initiated from our side.

6. Disagreement & Disputes

If there is a disagreement regarding a cancellation (e.g., Passenger claims they were there, but Driver claims No-Show):

  • The user must file a claim within 24 hours of the scheduled ride time via the app or email.
  • ShareCar will review location data (GPS logs), chat history, and other evidence.
  • The decision made by ShareCar's support team is final and binding on both parties.

7. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • If the Passenger refuses to travel because they dislike the vehicle model (provided it matches the listing description).
  • If the Passenger is denied entry by the Driver due to intoxication, carrying illegal items, or aggressive behavior.
  • If the trip was completed, but the Passenger was unsatisfied with the conversation or music choice.

8. Contact Us

For refund-related queries that are not resolved automatically by the app, please contact our support team:

Techtenstein Services Pvt Ltd
Shop No.5, Radheshyam Apartments,
Tirupati, Andhra Pradesh 517507
Email: support@sharecar.net